Privacy Policy
Last updated: 6 September 2026
Wrenford Hound Co. (“Wrenford”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, contact us or place an order.
1. Who we are
Wrenford Hound Co. is an online retail business operated by a sole trader.
Email: wrenfordhound@gmail.com
Business address: [BUSINESS ADDRESS]
For questions about this Privacy Policy or your personal data, please contact us using the email address above.
2. Information we collect
We may collect:
• Your name, billing address and delivery address.
• Your email address and telephone number.
• Order, product, delivery and return information.
• Payment and transaction information. Complete payment card details are handled by our payment providers and are not stored directly by us.
• Messages sent through our contact form or by email.
• Marketing preferences, including newsletter subscriptions.
• Technical information such as IP address, browser type, device information, website activity and cookie identifiers.
3. How we collect your information
We collect information:
• Directly from you when you place an order, complete a form, contact us or subscribe to marketing.
• Automatically through cookies and similar technologies when you use the website.
• From service providers involved in website hosting, payments, order fulfilment, delivery, analytics and fraud prevention.
4. How we use your information
We use personal information to:
• Process and fulfil orders.
• Take payment and issue refunds.
• Arrange delivery and provide tracking information.
• Respond to questions and provide customer support.
• Manage returns, disputes and complaints.
• Operate, secure and improve our website.
• Detect and prevent fraud or misuse.
• Maintain business, tax and transaction records.
• Send marketing emails when you have consented to receive them.
• Comply with legal and regulatory obligations.
5. Our lawful bases
Depending on the purpose, we process personal information because:
• It is necessary to perform a contract with you, including processing, fulfilling and delivering your order.
• It is necessary to comply with a legal obligation.
• It is necessary for our legitimate interests, such as operating and protecting the store, preventing fraud and improving customer service, where those interests do not override your rights.
• You have given consent, particularly for optional marketing communications and non-essential cookies where required.
You may withdraw consent at any time.
6. Who we share information with
We may share relevant personal information with:
• Wix and other providers that host or operate our website.
• Payment processors and fraud-prevention providers.
• Product suppliers and fulfilment partners that need customer and delivery details to fulfil orders.
• Couriers and delivery companies.
• Email, customer-service, analytics and technical service providers.
• Professional advisers, regulators, courts or public authorities where required by law.
We do not sell your personal information.
7. International transfers
Some service providers, suppliers or fulfilment partners may process personal information outside the United Kingdom. Where applicable, we take reasonable steps to ensure an appropriate legal transfer mechanism or safeguard is used.You may contact us for more information about the safeguards relevant to your personal data.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention and compliance with accounting, tax and legal obligations.
Retention periods may vary according to the type of information and applicable legal requirements. Information that is no longer required will be deleted or anonymised where reasonably possible.
9. Marketing communications
We send marketing messages only where permitted by law. You can unsubscribe at any time by using the unsubscribe link in an email or contacting wrenfordhound@gmail.com.
Unsubscribing from marketing will not prevent us from sending necessary messages about your orders or customer-service requests.
10. Cookies
Our website uses cookies and similar technologies to operate essential features, remember preferences, understand website use and, where enabled, support analytics or marketing.
Where required, non-essential cookies will be used only after you provide consent. You can manage cookies through the website’s cookie settings and your browser settings.
11. Your data protection rights
Depending on the circumstances, you may have the right to:
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how we use your information.
• Object to certain processing, including direct marketing.
• Request transfer of eligible information.
• Withdraw consent at any time where processing relies on consent.
You have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, email wrenfordhound@gmail.com. We may need to verify your identity before completing a request.
You may also complain to the UK Information Commissioner’s Office through ico.org.uk.
12. Security
We and our service providers use reasonable technical and organisational measures intended to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
13. Children’s privacy
Our website and products are not directed at children, and we do not knowingly collect personal information directly from children.
14. Automated decision-making
We do not currently make decisions about customers based solely on automated processing that produce legal or similarly significant effects. Payment or fraud-prevention providers may use automated checks under their own privacy policies.
15. Changes to this policy
We may update this Privacy Policy when our practices, service providers or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.
16. Contact us
For privacy questions or requests, contact:
Wrenford Hound Co.
Email: wrenfordhound@gmail.com
Business address: [BUSINESS ADDRESS]