Frequently Asked Questions
Find quick answers about our products, delivery, returns and ordering from Wrenford Hound Co.
How do I choose the right size?
Please check the size guide on the relevant product page and measure your dog carefully before ordering. If your dog falls between two sizes, choose the larger size.
What materials are used?
Materials vary by product. Please check the individual product description for available details. If you need specific material information before ordering, contact us and we’ll be happy to help.
How do I care for the products?
Care instructions vary by product. Please follow the guidance provided on the product page or packaging. Keep electrical items away from water unless they are specifically described as waterproof.
Where can I find delivery information?
Please see our Shipping Policy for current delivery information. Any available delivery options and charges will also be shown during checkout.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll try to help, but changes or cancellations cannot be guaranteed once processing has started.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order details and clear photos of the item received. We’ll review the issue and explain the next steps.
What is the return policy?
Please see our Refund Policy for current eligibility, time limits and instructions. If you need help with a return, contact us before sending the item back.